Privacy Policy

1. Introduction

Smart Solution, UAB (registration code: 305644774), operating under the brand name DeelayHelp.com, with registered address at Architektų g. 152B, Vilnius, Republic of Lithuania ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services, in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Lithuanian data protection laws.

2. Data Controller

The data controller for your personal data is:

Smart Solution, UAB (DeelayHelp.com)
Registration code: 305644774
Architektų g. 152B, Vilnius, Lithuania
Phone: +370 640 27360
Email: support@deelayhelp.com

3. What Data We Collect

We collect the following categories of personal data:

3.1 Claim Information

• Full name
• Email address
• Phone number (optional)
• Flight details (airports, dates, airline, flight number, booking reference)
• Description of the flight disruption

3.2 Contact Information

• Name and email address when you contact us
• Any information you voluntarily provide in messages

3.3 Technical Data

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Cookies and similar technologies (see our Cookie Policy)

4. How We Use Your Data

We process your personal data for the following purposes:

• To process your claim: We use your flight and personal details to assess eligibility, submit claims to airlines, and communicate with you about your claim. (Legal basis: performance of a contract)
• To communicate with you: Sending claim updates, responding to your inquiries, and providing customer support. (Legal basis: performance of a contract, legitimate interest)
• To improve our services: Analysing website usage to improve functionality and user experience. (Legal basis: legitimate interest)
• To comply with legal obligations: Retaining records as required by law, tax, or regulatory requirements. (Legal basis: legal obligation)

5. Sharing Your Data

We may share your personal data with:

• Airlines: To pursue your compensation claim on your behalf.
• Legal partners: If legal proceedings are necessary, we may share your data with lawyers or legal service providers acting on your behalf.
• Regulatory bodies: National enforcement bodies or aviation authorities, if needed for your claim.
• Service providers: Hosting providers, email services, and other technical providers who assist us in operating our website, bound by data processing agreements.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

• Claim data: For the duration of the claim process and up to 6 years after resolution (to comply with legal limitation periods).
• Contact messages: Up to 2 years after the last communication.
• Technical data: Up to 12 months.

After the retention period, your data will be securely deleted or anonymised.

7. Your Rights

Under the GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data (subject to legal retention requirements).
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@deelayhelp.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure database storage, access controls, and regular security reviews.

9. International Transfers

Your data is primarily processed within the European Economic Area (EEA). If we need to transfer data outside the EEA (e.g., to pursue a claim with a non-EU airline), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the State Data Protection Inspectorate of Lithuania (Valstybinė duomenų apsaugos inspekcija) or the supervisory authority in your country of residence.

13. Contact

For any questions about this Privacy Policy or your personal data, please contact:

Smart Solution, UAB (DeelayHelp.com)
Registration code: 305644774
Architektų g. 152B, Vilnius, Lithuania
Phone: +370 640 27360
Email: support@deelayhelp.com